Customer reviews
3.86 out of 5stars
(14 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
12/22/2021
Customer Service for Basketball Hoop
I requested a replacement part for my Basketball Hoop. Customer Service was quick to respond and understand; then, quick to provide the part under warranty. The part I received was correct the first time, fit immediately and now all is better. Thanks, Lifetime!
Patrick
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
09/30/2021
Crooked rim
The rim is crooked. It was not damaged during assembly so it must've come from the factory crooked. Very frustrating after taking the time to assemble.
J
14 reviews
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5.00 out of 5 stars reviewVerified Purchaser12/22/2021Customer Service for Basketball HoopI requested a replacement part for my Basketball Hoop. Customer Service was quick to respond and understand; then, quick to provide the part under warranty. The part I received was correct the first time, fit immediately and now all is better. Thanks, Lifetime!Patrick
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4.00 out of 5 stars reviewVerified Purchaser12/21/2021Lifetime Adjustable Portable Basketball HoopThe product is good for the price. Some of the instructions were a little difficult to follow, but the ability to access the video was a tremendous help. It is a Christmas, so it has not been tested yet; but, I am sure that it will do fine.Thomas
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1.00 out of 5 stars reviewVerified Purchaser09/30/2021Crooked rimThe rim is crooked. It was not damaged during assembly so it must've come from the factory crooked. Very frustrating after taking the time to assemble.J
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4.00 out of 5 stars reviewVerified Purchaser09/17/2021This seems like it will be a great goal for ur family.This product was actually incomplete in the package, missing the backboard itself. Once I contacted customer service, they were very friendly and helpful and got a new backboard shipped it to me.Hampton Roads
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5.00 out of 5 stars reviewVerified Purchaser09/01/2021Bought Another GoalBought a Lifetime basketball goal years ago. After years of use and play by the neighborhood we bought a new Lifetime goal to create a two goal courtBoss
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1.00 out of 5 stars reviewVerified Purchaser07/17/2021cindal
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5.00 out of 5 stars reviewVerified Purchaser06/27/2021Just what they wanted...I bright this basketball hoop for my teenage grandkids. I was happy with he ordering process and delivery. The hope came in just a day and a half after ordering. It was a little difficult to put together for them, but they forgot all about that once they started playing..Lu
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5.00 out of 5 stars reviewVerified Purchaser06/14/2021Awesome customer serviceWe bought this basketball hoop for some family interaction time with our kids. As we began to put it together we were missing the small axle. As we continued to work on assembly we could not find a bracket. We did an inventory check and we were missing two other parts. Disappointed we called Lifetime company to see about replacement parts. Katie answered and was the absolute nicest customer service person ever. She took down all of the missing parts and started an order immediately to have them replaced at no cost to us. We are very appreciative of the great service and we can't wait for our missing parts to arrive so we can complete the assembly of our hoop and start playing!!Gail
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5.00 out of 5 stars reviewVerified Purchaser05/19/2021Excellent customer serviceI bought my hoop at an auction. When I purchased the hoops for my 7 year old boys, I thought it said new in box. Well it was missing the actual pole to put it up. I contacted customer service and told them the parts I needed and they are having them shipped out to me. Amazing customer service, very satisfactory. Definitely will purchase lifetime products again!Smwcsfa
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3.00 out of 5 stars reviewVerified Purchaser05/15/2021Decent, But Screws to big for top holeStarted to assemble but when we got to the end and we tried connecting the backboard to the pole the top holes were to small and the screws wouldn't fit in the holes then we read the comments and someone stated there holes were to big and they said they had to go to home depot and get slightly smaller ones.Jaelyn
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5.00 out of 5 stars reviewVerified Purchaser05/04/2021Fun for the whole familyWe are super pleased! Easy to put together, my teen son did it. Withstood high winds and did not topple over. Great for teen s or even the little crowd as the height adjusts. Well builtJennifer
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1.00 out of 5 stars reviewVerified Purchaser04/07/2021Replacement PleaseEverything is great about this basketball goal. The only downside is that when i purchased this product, the plexy glass for the backboard was not glued to the actual frame of the goal. I tried calling them on numerous occasions and have not received a call back yet!Quitta
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5.00 out of 5 stars reviewVerified Purchaser04/01/2021Good quality for the price.My wife and I put this together as an Easter gift to our boys. We are fairly handy and the build took just under three hours as reported by others. We enjoyed working on this project together and happy with how it turned out. The part of the build which was a bit confusing was connecting the height adjustment bars to the backboard. Also, connecting the backboard to the pole was a bit difficult to keep both areas level with each other when connecting the bolts. This would be a very difficult project for only one person because of it's sheer size. I would also recommend using work horses for a portion of the build as recommended in by another reviewer. Other than that the build was straightforward and instructions were decent. Keep in mind tools are required for this build including several wrenches of different sizes, a Philips screwdriver, a rubber mallet, and a block of wood. It is also recommended to buy the gel base to use when filling the base with water. The gel base turns the water into a 400lb gel which ensures the safety of the basketball hoop from failing over.todd
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5.00 out of 5 stars reviewVerified Purchaser05/21/2019Excellent ProductI bought this almost 4 years back and still going strong. I had missed the baseboard caps to avoid water being evaporated and sent an email to lifetime with pics and they shipped the parts fast as these are not available in market.Vagu