Back to Intex PureSpa Greywood Deluxe 6 Person Portable Inflatable Hot Tub Jet Spa

Customer reviews

3.62 out of 5stars
(13 reviews)

Most helpful positive review

5.00 out of 5 stars review
Verified Purchaser
06/23/2021
Intex Great Product
We had a smaller intex for 5 yrs. It was time for a newer one. This one maintains the temperature. Since we live in the northeast this has been great. Even though its June we still have dips in temperature at 50o at night. Still figuring out the timer features so you don't have to run the pump 24/7. Haven't set up bluetooth yet. Easy setup.
Ruthc

Most helpful negative review

1.00 out of 5 stars review
Verified Purchaser
09/07/2021
American business at its usual
You're not really buying this pool you're just renting it until it breaks. When it does break you'll find out there's a rod inside the motor that breaks. You then have to go to YouTube to get help because nobody at InTEXT answers the phone. If you bought it at Walmart they are not responsible either and nobody knows what to do. Pay twice as much for a better product because it is a pain to rip it down and have it hauled out of your yard.You can try calling a pool store and they have the same problem there's no parts and nobody knows how to fix it.
Michael
14 reviews
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  • 2.00 out of 5 stars review
    Verified Purchaser
    08/10/2022
    Disappointed
    Great seller. Disappointed in the product. This is my second tub. Pump failed on the first after 5 years and saw a deal on this one. 1st the wifi control panel was great for a week and then lost the connection. Cannot get it to connect anymore. Followed all the the steps in the manual and some YouTube recommendation does not work. Moved the router 10ft away. Contacted support NO RESPONSE. 2nd The touch screen on the control panel sucks. If you have the slightest bit of moisture on you fingure it will not respond. Even with dry hands it take a long time to respond. The manual says you can go up to 16ft from the base. If I hold it 3ft away it goes dead. I have to put it in the cradle to get it to come on and at times I cannot turn off the pump. I have to resort to doing a reset to get every thing to work again. 3rd The thermal cover is ridiculous. It is very heavy and awkward to get on and off. It is a chore just to get the cover off and back on. I went from using my old spa every night to occasionally using this one. Once or twice a week. 4th The Base/Pump seems to be brown not grey to match the tube as illustrated in the photos
    Frank
  • 2.00 out of 5 stars review
    Verified Purchaser
    07/26/2022
    Lasts Just a Year
    I really enjoyed it...while it lasted. It was affordable, easy to set up, and although not as nice as a real hot tub, it was only a quarter of the price. However, it's been just over a year and the hot tub will no longer stay inflated. We've checked everywhere for leaks with soapy water, tightened the air valve, etc etc, and there is nothing obvious as to why this should keep deflating. I am not sure if it's a flaw in the tub or what, but I am very disappointed, especially since this happened right after the warranty period. We either have to buy a whole new tub or just throw out, after using for just one year. Unfortunately I wanted to like it, but it is not a long term solution.
    Caroline
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/30/2021
    So far we love it.
    Love this hot tub
    Sheila
  • 1.00 out of 5 stars review
    Verified Purchaser
    09/07/2021
    American business at its usual
    You're not really buying this pool you're just renting it until it breaks. When it does break you'll find out there's a rod inside the motor that breaks. You then have to go to YouTube to get help because nobody at InTEXT answers the phone. If you bought it at Walmart they are not responsible either and nobody knows what to do. Pay twice as much for a better product because it is a pain to rip it down and have it hauled out of your yard.You can try calling a pool store and they have the same problem there's no parts and nobody knows how to fix it.
    Michael
  • 5.00 out of 5 stars review
    Verified Purchaser
    06/23/2021
    Intex Great Product
    We had a smaller intex for 5 yrs. It was time for a newer one. This one maintains the temperature. Since we live in the northeast this has been great. Even though its June we still have dips in temperature at 50o at night. Still figuring out the timer features so you don't have to run the pump 24/7. Haven't set up bluetooth yet. Easy setup.
    Ruthc
  • 5.00 out of 5 stars review
    Verified Purchaser
    05/21/2021
    Great !!!
    Awesome! I owned a 30 amp two person hot tub that was out year-round and this is so much easier :-) it took about 30 minutes to put together and about five hours to fill it. I was using it the next day Iv! I owned a 30 amp two person hot tub that was out year-round and this is so much easier :-) it took about 30 minutes to put together and about five hours to fill it. I was using it the next day Ive used it every day since. I bought the smaller Unit for 4 people- Its perfect for my wife and I. Mine has the lights !!! Love
    Mike
  • 4.00 out of 5 stars review
    Verified Purchaser
    04/25/2021
    Dissappointed, tho pleased in the end
    Unfortunately, this product did not work out for me. It would not stay inflated. I followed all suggestions, set up guide lines, watched videos
    Carrie
  • 5.00 out of 5 stars review
    Verified Purchaser
    03/18/2021
    Wonderful purchase!
    Love the quality and the ease of putting it together. The cover is also very well made! You can actually sit on the side because it is so sturdy, but we don't. We use it almost every night and enjoy this hot tub very much.
    Cathy
  • 3.00 out of 5 stars review
    Verified Purchaser
    03/16/2021
    Needed cleaning often and leaks at drain adapter
    Wasn't bad for doing what it said it could do. For awhile it seemed like a great purchase, then the error p90 every other day, whether we had chlorine, ph balance or just well water, it seems to need cleaning constantly. It also had issues with drain hose adapter leak when using hose. Don't forget to be sure O-rings are in connections to spa or it'll leak. One connection looks twisted as well. Not bad but not exactly right for us.
    Katerina
  • 5.00 out of 5 stars review
    Verified Purchaser
    09/15/2020
    Great product
    I bought this product on response from other buyers. They were spot on, great spa and easy setup. I recommend this product.
    Randy
  • 4.00 out of 5 stars review
    Verified Purchaser
    08/15/2020
    Quite satisfactory
    I had some problems but they were easily remedied. The cord is only 6 feet long and the only place I could set up was 12 feet from nearest outdoor outlet. I had to buy a 12 gauge outdoor extension cord, though this is NOT recommended. Once the hot tub was set up and inflated, it quickly deflated. I found several cracks along the folds (it had been folded while in the box). However, I was prepared for this possibility. I sealed all cracks and potential cracks with Flex Glue then covered with waterproof Gorilla Tape. The only issue to be aware of is that the control pad automatically locks after a few minutes so the controls will not respond until you unlock it. This causes a problem if you are inflating and need to stop inflation quickly. You can hit the test button on the electrical plug for emergency shut off. After it is set up you are quite impressed until you realize no chemicals come with order. A quick trip to a pool supply or hardware store may be required. Bromide tabs and extra blue shock can get you started. I add a few drops of geranium oil as well. Enjoy and best of luck- mommadonna
    Grahamheight
  • 1.00 out of 5 stars review
    Verified Purchaser
    08/12/2020
    KNOWN FLAW IN THE PUMP!!! E90 Error DO NOT BUY!
    There is a known flaw in the pump system for this hot tub. The pump WILL fail. The ceramic impeller rod WILL break. I have looked all over the internet and it seems everyone is having the same problem. Intex won't provide replacement parts. You may be able to get them on EBAY. If you do find a replacement pump it will be at least $60 and will also break. Mine did. The best you can do to keep it going is to keep tearing it apart and replacing the rod. Mine lasted approximately 6 months. I found out it was broken when I got the tub out of winter storage. That's when I started my claim. 1 year and 11 days after the ship date (not the date I actually got it). After numerous emails and calls, claims issued and cancelled, I was told it was out of warranty and hung up on! I was shocked to say the least.
    Mark
  • 5.00 out of 5 stars review
    Verified Purchaser
    08/01/2020
    Great Spa for your money.
    Great jacuzzi, price not bad. California residents must pay extra $100 through shipping because of State Law.. Easy set up, bubbles are fantastic. LED lights are great. Just remember, heating is slow but well worth the wait once you get in and enjoy the 104 temperature and get back pain relief. Spa is very sturdy with wireless control, this is very nice with easy to read digital temperature. Motor is quiet which is a nice feature. Shipping was free and quick.
    Craig