Customer reviews
3.3 out of 5stars
(20 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
04/15/2017
BEST TAX PROGRAM AVAILABLE......
HAVE USED H&R BLOCK SINCE 2012, WHEN I SWITCHED FROM TURBO TAX (MAINLY BECAUSE OF COST DIFFERENCE). HR IMPORTED TURBO'S PRIOR YEARS INFORMATION WITH NO TROUBLE AND TURNED OUT TO BE A SUPERIOR PRODUCT. I HAVE USED IT EVER SINCE, WITH ABSOLUTELY NO PROBLEMS!!
CAPTFIRE
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
06/20/2021
Bring cd back
The fact that you cannot get the cd to download the software is bad. I purchSed the Deuxe edition and could not get it to download was very upsetting. I wasted my money and then paid on your website. I will not do that again. I Loved it until you took away the cd.
Mailman1020
14 reviews
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2.00 out of 5 stars reviewVerified Purchaser06/30/2021No longer user friendlyIn cases of fraud where a person has had their return hacked, the IRS has assigned PIN's. I was unable to locate the place where to record this in your software. It required multiple calls until one associate took the time to research the issue and point me to the proper place. In 2019 I completed a return and paid the required tax. I was pleasantly surprised when receiving a refund of over 50% of my payment. Having taught income taxation for many years, I am familiar with its workings. However I thought it prudent not to call the IRS to learn how this occurred. I e-filed in May expecting a $501 refund. Two months have past without received it. I re-checked the program only to discover it was rejected and listing 3 potential reasons. I printed and mailed the return. I have used the H&R software for MANY years. The ease of usage and support have greatly diminished.Wasteof time
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1.00 out of 5 stars reviewVerified Purchaser06/20/2021Bring cd backThe fact that you cannot get the cd to download the software is bad. I purchSed the Deuxe edition and could not get it to download was very upsetting. I wasted my money and then paid on your website. I will not do that again. I Loved it until you took away the cd.Mailman1020
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5.00 out of 5 stars reviewVerified Purchaser05/16/2021Flexible filing of your taxes!Very precise and self-explanatory software! The interview process is easy to understand and, if you get stuck, the help available is there to rescue you. If you forget something in the process it's easy to go back, fill in whatever you forgot, and then resume from where you had previously left off! Finally after it reviews your return for errors it will give you options for filing! E-filing is a breeze!PaulK
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4.00 out of 5 stars reviewVerified Purchaser05/12/2021Software Great - Availability Not So Much!The only problem I had with the software this year (which I have been using for over ten years) was the lack of CDs. I had to pay extra to have one mailed to me which came after my taxes were already submitted. We don't all care to download our programs.DIY Mama
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4.00 out of 5 stars reviewVerified Purchaser05/07/2021Good programs -- sneaky pricingProgram works fine. Transfers from previous returns correctly. Simple to use. Only problem is the state e-file fee they slap on at the end is excessive and you are not informed of the amount until you have entered all the info. If you decide you want to avoid it and paper file your state return, you must go back a half dozen screens and then re-enter. I think they call this "bait and switch" in retailing.DudleyF
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4.00 out of 5 stars reviewVerified Purchaser04/27/2021Finding the current file for correction & BillingThe issues I found when using the software. 1: Until I fully learn the program, I still struggled finding the current tax year file documents so I could make corrections in the data I entered so I could email to the IRS. 2: I had to fill out my personal information for Billing, re-entering Credit Card at 3 different times. I found it a bit aggravating since it made it look like I was being charged each time. I'll have to check my statement when it arrives to make sure I was only charged the one time...MR DJ
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4.00 out of 5 stars reviewVerified Purchaser04/21/2021Easy to useI've been using this for years. Easy to use, understand and complete. My only negative is Block has no way to continue your account. I have new computer and had to start from scratch, unable to carry anything over. The help line was unable to help and probably knew less than I did.Using for years
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2.00 out of 5 stars reviewVerified Purchaser04/15/2021Incompatible with VistaI'm generally very satisfied with the product. However, after I downloaded the file, I was unable to install the software on my computer. I checked the box and saw that the software was not compatible with Windows OS's before Windows 8.1, whereas I have Vista. I had to use someone else's computer (a Mac, which I'm not totally comfortable with) to do my taxes. Would it be that hard to maintain compatibility with older versions of Windows? I know software and computer manufacturers are constantly obsoleting systems in order to sell newer product, but it gets tiresome after a while.Gary Gator
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4.00 out of 5 stars reviewVerified Purchaser04/15/2021HISTORICALLY ACCURATE SOFTWAREI have been using this software since it was originally "Parson's" and have NEVER had a failure in tax prep or filing. If there is any "ding" it is that the help is not written for morons like me, and often dances around questions that an "EXPERT" would never ask. Then again, would "EXPERTS" need tax prep software anyway?nmlhaus
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4.00 out of 5 stars reviewVerified Purchaser03/27/2021Problem with Unreported Stock salesI have used Blocks software for several years and have found it satisfactory. I once was an Enrolled Agent and had 15 years of tax prep experience. This year I had problems in entering stock sales that were not reported to the IRS so it took a lot of time trying to get it to allow electronic filing. I still think the sales were not entered completely correctly but I think my Sch D was as it should be. I have not had this problem in the past. So I hope next year's program will be ok for me.Unknown
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3.00 out of 5 stars reviewVerified Purchaser01/25/2021brenda
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3.00 out of 5 stars reviewVerified Purchaser01/02/2021Takes a full day to get the download and licenseI've used this program for around 20 years and it's fine. You should know that it took 21 hours for me to get the program after purchaseWilliam
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1.00 out of 5 stars reviewVerified Purchaser01/25/2018Notuser friendly. It frequently sent me in circle.Confusing. I also saved my file after being efiled, but my MAC updated its IOS and my file was lost somehow and now I can't retrieve any information, I received an email my forms had been accepted but I can't access the file and tech support was of no help. On IOS the program keeps disappearing and you have to reinstall.Use another software
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5.00 out of 5 stars reviewVerified Purchaser04/16/2017Sweet & EasyJust as good as 'the other' program, and actually more intuitive. I became a Block customer when the other program removed functionality from its Basic in 2014. It was a snarky move, and once I got used to Block, I never looked back. I find the interface VERY easy to use. Tax prep goes really quickly.ChazInNH
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5.00 out of 5 stars reviewVerified Purchaser04/15/2017BEST TAX PROGRAM AVAILABLE......HAVE USED H&R BLOCK SINCE 2012, WHEN I SWITCHED FROM TURBO TAX (MAINLY BECAUSE OF COST DIFFERENCE). HR IMPORTED TURBO'S PRIOR YEARS INFORMATION WITH NO TROUBLE AND TURNED OUT TO BE A SUPERIOR PRODUCT. I HAVE USED IT EVER SINCE, WITH ABSOLUTELY NO PROBLEMS!!CAPTFIRE
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2.00 out of 5 stars reviewVerified Purchaser04/06/2017Loyal customer but...I've used this software for many years and will do so in the future. However, there is an obscure bug that kept a 1099 form imbedded in my schedule c even after I deleted the 1099 form. It took me having to delete the entire business (wouldn't just let me kill the form). The 4+ hours to redo a business that included depreciation on many assets, business use of home, etc was a huge frustration.Carl N
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1.00 out of 5 stars reviewVerified Purchaser03/30/2017B&R Block has dropped features.I've used this Basic software for years and have always been satisfied with it. This year, after downloading and hours into my return, discovered that it no longer supported Schedule D, Capital gains, losses and carryovers from my modest investment account. Pop-up informed that I now needed the more expensive Premium version to do this. I was very unhappy.DickInFlorida
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4.00 out of 5 stars reviewVerified Purchaser02/26/2017Audit Risk Results ProblemAll was well until I checked the audit risk. The response was "you have a slightly elevated risk due to one of these" and a list of six items. None of the six applied to my return! I tried to cut and paste the erroneous message to send to H&R, but was unsuccessful. Perhaps the software is blocking my attempt at private feedback!EddC
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4.00 out of 5 stars reviewVerified Purchaser02/23/2017ONE GLICH IF YOU ARE A NEW YORKERThe only problem that I found, and I had to call NYS to figure it out, is this year you have to list your driver's license information. The form wants a document number, but the software didn't help me understand what was required. There are document numbers on your license, but no where on the license does it say document number. Also it won't import from RBCdpbe
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4.00 out of 5 stars reviewVerified Purchaser02/18/2017Great Package Except One IssueI've been using this tax software package since it was originally known as TaxCut (on an Atari 800 computer in the 80's)--so, for Lots of years. It's easy to understand and follow with lots of helpful information. I gave it 4 stars because when I finished my return, I came to a screen allowing me to 'Backup' and 'Save as PDF' my return. The Backup went just fine, but I could not 'Save as PDF' unless I installed some PDF software. No Thank You. Windows has 'Print to PDF' as a default printing option. So... why am I not allowed to use that?RetiredTechie