Customer reviews
3.21 out of 5stars
(19 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
05/24/2021
Love my Roomba!
This is a wonderful product! I highly recommend this!
We recently installed tile throughout our home and the Roomba is my best friend! Easy to set up on the app and it cleans extremely well. It's set up to clean 3 times a week. My flooring is spotless! I have 2 small dogs and they shed a little. The Roomba picks up the hair and dust easily. I am so happy I bought this!
Maxine
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
03/07/2021
Worst robot vacuum ever.
Worst robot vacuum ever. After about 90 days, the motor on the unit is not functioning appropriately -- this after keeping the brushes clean and free of debris. The unit frequently dies before returning home -- my $150 amazon deebot works a million times better than this thing. I waited for Christmas to get this, in fact, it was my only Christmas gift, and now the thing doesn't work. So incredibly frustrating for the amount of money paid. I will never order another roomba again.
SASHIA
14 reviews
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1.00 out of 5 stars reviewVerified Purchaser06/24/2022Already broken.Had this less than a month and the spinning brush stopped working. It wasn't from hair or dirt. Trying to get help to fix it but they just tell me it's probably dirt/hair. Very frustrating. Wish I could fix it cuz it WAS working great before it broke.Sad
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1.00 out of 5 stars reviewVerified Purchaser06/16/2022Destroys floor rugsDo not buy this if you have floor rugs that you care about. I used it for a week and my rug got chewed up by the brushes. There is no "keep out" zones available with this model and the barrier add ons that iRobot sells cannot be placed in the middle of the floor where people walk. The company will not take the product back, so I am stuck with this useless $400 vacuum.Mech E
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5.00 out of 5 stars reviewVerified Purchaser06/10/2022I don't mind vacuuming, now!Works very well, the 1st couple of times, it maps out its course, then follows that course, each time. If you change the room layout, just take the app, and have it remap the area. Then it empties itself. It sounds like a jet plane, taking off.WMattK
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5.00 out of 5 stars reviewVerified Purchaser06/05/2022Caseyorourke
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2.00 out of 5 stars reviewVerified Purchaser02/04/2022Buy a higher end model. This one is terrible.This Roomba model is not great. Software does not allow for specific room cleaning (which I knew), but didn't realize how much of an issue that was until after purchase. This model constantly gets stuck trying to "find it's way home". I've lived in a 700 sq ft and 1200 sq ft place and this model kept getting stuck in both.Joshua
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5.00 out of 5 stars reviewVerified Purchaser02/04/2022I would recommend to everyone.My iRobot is powerful and does a thorough job. Even when my dog had an accident, my iRobot powered right through that pile of Poop over and over, trying to break it down and suck it up. It kept right on going over my living room carpet until eventually it made it to my kitchen, where I finally came down stairs that morning to find the fecal Jackson Pollock. After I got over the initial shock and horror, I was thoroughly impressed that in did not break. The design is pretty top notch to keep the sludge of poop out of the mechanics and battery. It was very easy to take apart and clean. It came with replacement rollers, brushes, and filter to make it even easier.Cyndy
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3.00 out of 5 stars reviewVerified Purchaser12/06/2021The verdict is still outSo far I am happy with my purchase, however I have not been able to get the app to download so have not been able to take advantage of the extra perks that go with this vacuum. I am not sorry that I bought this one and I am sure I will eventually master the download app.Roombai3
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1.00 out of 5 stars reviewVerified Purchaser10/02/2021Product didn't work, didn't receive refundThis product was delivered to me as a refurbished product that wasn't listed as a refurbished product. It didn't work. I tried to send it back to get a refund and it's been over a month since FedEx confirmed delivery. I still haven't received my refund.Lisa
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1.00 out of 5 stars reviewVerified Purchaser09/07/2021Lied to about “new”Had I known this one was used I wouldn't have purchase from here. It even came from Amazon technically. It wasn't even a discounted price for being used either. Depending if I can reset it properly and if it runs okay I might return it. It still had the last persons house map saved. Beyond upsetMariah
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5.00 out of 5 stars reviewVerified Purchaser08/29/2021gingercurls
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1.00 out of 5 stars reviewVerified Purchaser08/08/2021USED! Not new!Hair in wheels, missing a side spinning brush, scuff marks. This is not new. This has been usedJonelle
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4.00 out of 5 stars reviewVerified Purchaser06/29/2021My New Little WorkhorseCame a day sooner than originally told. No complaints there. Had to do something after having undergone back surgery and neurosurgeon emphasized absolutely no vacuuming right before the surgery. What does one do when in a decent sized house and three dogs? After shopping models and various retailers, decided this was my best option. I had a hard time parting with that much money, but seemed my best bet since goal is reliability. It was incredibly easy to set up. Still not fond that it had to connect to the wifii. Seems unnecessary. It's much sturdier than the Bobi I had several years ago. It did run for several hours. It didn't map out it's route first, and seems to go in a rather haphazard manner. Though my two oversized chairs and ottomans were tall enough to clear, it did not clean under them, but it sure was a busy bee! it came back and emptied at least four times, rested a bit, then ventured out for more grazing. Emptying does sound like a jet engine powering up, but who cares since it did its job quite thoroughly including on low pile rugs which had been of concern given the other reviews. Hope it lasts a long time since I'm in love already! My 20 month old dog has a new, puzzling friend.Suzanne
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5.00 out of 5 stars reviewVerified Purchaser05/24/2021Love my Roomba!This is a wonderful product! I highly recommend this! We recently installed tile throughout our home and the Roomba is my best friend! Easy to set up on the app and it cleans extremely well. It's set up to clean 3 times a week. My flooring is spotless! I have 2 small dogs and they shed a little. The Roomba picks up the hair and dust easily. I am so happy I bought this!Maxine
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1.00 out of 5 stars reviewVerified Purchaser03/07/2021Worst robot vacuum ever.Worst robot vacuum ever. After about 90 days, the motor on the unit is not functioning appropriately -- this after keeping the brushes clean and free of debris. The unit frequently dies before returning home -- my $150 amazon deebot works a million times better than this thing. I waited for Christmas to get this, in fact, it was my only Christmas gift, and now the thing doesn't work. So incredibly frustrating for the amount of money paid. I will never order another roomba again.SASHIA
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5.00 out of 5 stars reviewVerified Purchaser12/14/2020Great vacuum, smart cleaningIncredibly easy to set up and get started. Cleans regularly as setup in the app. When completing your scheduled cleaning returns to the dock, empties into the bin. About once a month you need to change out the bag in the bin. Makes the use of our old Vacuum obsolete and useless. Anyone want to buy our old one? We will never go back to using it. Once you use irobot you won't go back to the task of using your old vacuum again. See where you have cleaned, where you have heavy dirt and let's you know when it's done.B. Wolford
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5.00 out of 5 stars reviewVerified Purchaser12/12/2020Very satisfied with my Rooma BabyDoes a great job picking up dog hair. I use to get so upset by all the hair on the floor after I swept it up. Now my Rooma Baby does it all.Lindamags
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5.00 out of 5 stars reviewVerified Purchaser12/07/2020Cleaning machineWorked really well it was a little clueless to set up but when I got it together it was perfect cleans good hands free vacuum. I would recommend this product to my family and friends.Eunice Stokes
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5.00 out of 5 stars reviewVerified Purchaser12/03/2020Gets under areas my old robot vacuum did not!The iRobot Roomba i3 is much better than the cheaper BobSweep robot that I have. The i3 is not as tall as the BobSweep, which means it doesn't get stuck under some tables and chairs that the BobSweep. I knew I could just let it go without having to rescue it from under a piece of furniture. I also love the fact that it empties the bin automatically when it's needed, since that was a big drawback of the other robotic vacuum I have. I would say the one drawback is that it started to eat the placemat that I have under my dog's dishes, but I should have realized that would have happened. The only other thing I dislike is that the sound when it empties the bin into the other unit is really loud. I would absolutely buy this product, although I would really love it if they included the electronic "walls" so that I can use it only in certain areas. I also like the app, so I can see where it's been, and that I can just tell Alexa to start or stop the Roomba. I would definitely recommend this product to friends and family!CindyG
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1.00 out of 5 stars reviewVerified Purchaser11/21/2020Does not pick up pet hair as promised!This has been a waste of time and money. I had a Eufy that was absolutely wonderful and vacuumed pet hair with no problems. I thought I was upgrading when I purchased this Roomba but boy, was I wrong! It does indeed pick up the pet hair...but then spits it back out in tight little wads all over the house. Roomba customer service has been great and they sent me out a second machine to try but it is the same result. I have to use my regular vacuum to clean up at my Roomba so what's the point?Frustrated Pet Owner