Customer reviews
2.29 out of 5stars
(21 reviews)
Most helpful positive review
5.00 out of 5 stars review
Verified Purchaser
10/21/2021
Solid
Been using this program from basically the start. It's different on the user end but always delivering the latest updates for the latest tax codes. It's very reliable. Having a trusted system/software especially for taxes is a good feeling. Start your taxes early and take the time to get every benefit the government allows via the software. You will be happy with it. Thanks.
Robsfarm
Most helpful negative review
1.00 out of 5 stars review
Verified Purchaser
10/19/2018
Complicated software
Confusing. Navigation is terrible. It seems everytime I go back to change anything it makes me walk through all the previous steps. Finally figured out how to avoid that. The GUI looks like it's from the late 90's. I'm pretty sure it did not calculate the tax right. For testing I put in a high number as income and it still said I didn't owe any tax. I ended up printing it out and doing my taxes manually comparing the results from this software. I'll prob get a letter from the IRS soon. Nice thing is that I get +5% refund card to Amazon. A lot of the core functionality seems to be there but the software needs some serious help from a users perspective.
andrewrd
14 reviews
Filter by:
Sort by:
-
5.00 out of 5 stars reviewVerified Purchaser10/21/2021SolidBeen using this program from basically the start. It's different on the user end but always delivering the latest updates for the latest tax codes. It's very reliable. Having a trusted system/software especially for taxes is a good feeling. Start your taxes early and take the time to get every benefit the government allows via the software. You will be happy with it. Thanks.Robsfarm
-
3.00 out of 5 stars reviewVerified Purchaser10/16/2021DisappointedThe software did not allow the 6digit personal id pin from IRS. Only the 5digit From the software. Because of this could not submit electronically. I had to mail it. Very disappointed .MarilynC
-
5.00 out of 5 stars reviewVerified Purchaser10/15/2021Quality SoftwareIt's a very good software. It figured out a significantly higher refund than I anticipated. However, I didn't know that I have pay extra for state filing.Very Satisfied UserMI
-
2.00 out of 5 stars reviewVerified Purchaser10/07/2021Oops! H&R didn't read tax law (and client query)Low confidence H&R software is accurate! 2020 Covid law hd provisions for tax law. One was for IRA & 401(k) loans. H&R didn't include in tax software so tax error (up) was HUGE if one took out loan & repaid it. In spite of over 30 queries (on line & by phone) error remained beyond 15 April until early May (lucky H&R got 1 month extension to filing). Fix was to OVERRIDE software and ignore warnings! QUESTION: What other errors were missed?Taxpayer with issues
-
3.00 out of 5 stars reviewVerified Purchaser09/17/2021Mostly Very Good, But K-1 Forms Are Poorly HandledA lot of the interview process is very effective, and it is wonderful to look at the Forms as they develop little by little. But the handling of K-1 forms (partnership report received each year) has not improved, over the years; The software is leaving it for me to add numbers directly onto forms - and the "overrides" required mean I cannot use e-filing. Today I mailed 85 pages (my federal tax filing) to the IRS in Utah. Not as good as it should be. K-1 is your big problem (in my experience for years now).SpiesArmageddon
-
1.00 out of 5 stars reviewVerified Purchaser08/25/2021No, No, and NoNo meaningful phone support or chat. Software does not have option for some entries and changed my filing status in some places. Waited on hold 20-50 min.multiple times and often was cut off. When waded through enough phone menus and finally got in queue to actually talk to someone, static would be so bad that I barely could understand the person. This happened routinely. I didn't find one person who knew the answer to some basic questions about the problems with the software. Each time I got put on hold while they went to look up the answer or consult with someone else. One time the person did not come back despite telling me to make sure I waited. After 20 min.or so, I hung up. I finally decided I'd spring for paying extra to talk to one of their online professionals. You can't access them directly: you have to go through the main number and explain what you want. Each time I was cut off when they did the transfer. The last time I called, they told me the service wasn't available. I finally went in to see a tax advisor in person, who told me even they couldn't get through without a long wait and that it had gotten worse over the last few years. Last year was my first year using H&R Block. I bought the online version, had some of the problems I described here, but thought this year would be easier since my basic information would be filled in. Wrong: the system keeps a pdf of the return, but you have to fill everything in again, including all items for depreciation. So I then bought the version you download and store locally and am told it should now be easy for next year, but I'm skeptical that my experience will improve.George235
-
2.00 out of 5 stars reviewVerified Purchaser07/03/2021First time in 20 years I needed help and it wasn'tI have used this software since it was Kiplingers TaxCut. The interview always covered everything I needed to be confident in my Taxes. This year was my first time to enter into a partnership. The interview didn't cover some aspects of the schedule K1. And the online help was worthless. I had to go find a tax professional to check my work and explain it to me. In the end I had entered everything correctly, but if the interview had covered everything or there had been a way to get 5-10 minutes of assistance from an online assistant I wouldn't have had to go to someone else. Makes me consider hiring a cpa. Never needed one before.Michael908
-
1.00 out of 5 stars reviewVerified Purchaser05/11/2021Short comings of productVirtual assistance isn't helpful. Couldn't reach a live body. Instructions, especially for cost basis non existent. Program, despite info on website, doesn't support all needed state forms. Will not purchase again. Especially since it's non-refundable.Brandy10
-
5.00 out of 5 stars reviewVerified Purchaser04/19/2021final instructionsThe only problem I had and did not appreciate was was having an update required just before I sent my efile to the IRS. Then I had a problem with it repeating over and over. Had to download from site. Also remind people after download to save tax form here and to reboot computer after downloadG Hogan Fort WorthTX
-
5.00 out of 5 stars reviewVerified Purchaser04/10/2021Great way to do your own taxesGreat program to do my own taxes. I have been using it for a long time and its easy to download last years to start a new one and the queues using last years titles and sources keeps reminding me to be sure i have a full package of info to complete the return. Also the worksheets on the contributions helps estimate the values of the contributed items so easy. Final checks also keeps my on my toes.Unknown
-
4.00 out of 5 stars reviewVerified Purchaser03/27/2021Refund FrustrationI have been a user of H & R tax prep software for many years. I have always been satisfied until this year. I bought a version early in the season. My computer died and I was forced to pay again. DON'T YOU DARE TELL ME I CAN CALL CUSTOMER SERVICE AFTER I SPENT MULTIPLE HOURS IN AN ATTEMPT TO GET A REFUNDED VERSION.Former HRB Tax Preparer
-
1.00 out of 5 stars reviewVerified Purchaser11/02/2018Worst everTerrible. Let me e-file with incomplete forms causing huge problems. Never use it again and will get all family and customers to drop alsoJunk product
-
1.00 out of 5 stars reviewVerified Purchaser11/01/2018Product not accurateI had an issue with the home office and property tax portion of the program. Had to file an extension and was advised to change one of the forms from my mortgage company to make it work. My taxes are still under review, should get a refund since your accuracy review said all correct when it was not.Laura21
-
1.00 out of 5 stars reviewVerified Purchaser10/21/2018Inferior productAll I can say is you get what you pay for. This product is cheaper than the competition and there's a reason for that. I will never use it again.jl10
-
1.00 out of 5 stars reviewVerified Purchaser10/19/2018Complicated softwareConfusing. Navigation is terrible. It seems everytime I go back to change anything it makes me walk through all the previous steps. Finally figured out how to avoid that. The GUI looks like it's from the late 90's. I'm pretty sure it did not calculate the tax right. For testing I put in a high number as income and it still said I didn't owe any tax. I ended up printing it out and doing my taxes manually comparing the results from this software. I'll prob get a letter from the IRS soon. Nice thing is that I get +5% refund card to Amazon. A lot of the core functionality seems to be there but the software needs some serious help from a users perspective.andrewrd
-
2.00 out of 5 stars reviewVerified Purchaser10/18/2018Transferred incorrect infoOverall I like the program which I have been using for many years. However, the IRS rejected my 2017 e-filed return because of the incorrect 2016 gross adjusted income that it pulled from last year's return. The number is correct on my 2016 return, but the 2017 program used a different unknown number.FreddieCh
-
1.00 out of 5 stars reviewVerified Purchaser10/16/2018Very unhappyI bought this program that advertised the ability to prepare 6 tax returns. On October 15 I submitted my 6th return for e file and got a message I had exceeded my efile limit!!!!!I WAS NOT WARNED!!! I HAVE TO PAY A PENALTY FOR FAILURE TO FILE A TIMELY RETURN!!!!I. WHY WOULD YOU ALLOW 6 TAX RETURN BUT ONLY EFILE 5!!!! IM DISGUSTED!! COULD NOT FIND HELP ON YOUR SOLUTION CENTER AND NO PHONE NUMBER TO REACH A LIVE PERSON, ON OCTOBER THE 15TH !!!!!! NO EFILE SUPPORT!!!@Susieque123
-
1.00 out of 5 stars reviewVerified Purchaser10/14/2018Would not let me e-file and pdf would not printThe program automatically loaded a prior year AGI from my last year's return which was wrong because I did not file with H&R block, and then it would not let me change it, which I needed to to do for e-file. Then I could not print the PDF to allow me to mail my return.Tallmark1960
-
1.00 out of 5 stars reviewVerified Purchaser05/16/2018I COULDN'T FILE STATE TAXES AFTER FEDERAL ! !Sorry I couldn't file NY State after federal. It might be my fault or our lap top commputer problem. Somehow federal went easy trough . Then Me , and my friend spent whoe afternoon Satirday May 12 trying to fix the problem with "state". At least 5 Hours we wasted entering ID , Document, typ , my addresses or other corrections required by H&R program. AND AGAIN after 2 minutes again same requirements . At 19 pm both of us gave up filing state taxes. We will try to print and send old fashioned way. What to do. I AM repeating it my be my mistake or commputer's. So if you want you can help me after May 18 to try again , or if you want you can give me some credit back for "federal part of the program" If you give me the phone I call you after May 18 when I get some free time to try again from another commputer . ThanksSLOBODAN
-
1.00 out of 5 stars reviewVerified Purchaser01/22/2018Poorest HR Block software performanceI bought the (Premium 2017 software) last week to use on my MAC. I can't save my return as I have done on previous years software. I can't close the program as I close any other program on this computer. I am hoping future update will correct these problems soon.LJero2017